Shipping and Refunds Policy

Shipping Policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Shipping Options

Price

Items over $100 free shipping 

Items under $100 

Free

12.95

Express Shipping 

$22.15

Shipping to New Zealand

Standard Shipping

Express Shipping 

17.50

24.97

NOTE: We are not responsible for shipping carrier delays.

Refunds Policy

We accept returns up to 30 days after delivery, provided the item is unused and in its original condition.

 

Return postage is the customer's responsibility. We do not cover the cost of return shipping, and the original outbound shipping cost is non-refundable.

Items must be returned unused and in original condition to qualify for a full refund. Used, damaged, or incomplete items will not be refunded in full — any refund offered in these cases will be reduced at our discretion to reflect the item's condition, or declined.

 

If your order arrives damaged, email us as soon as possible at support@vankor.com.au with your order number and a photo of the item's condition. We assess these case by case and will work towards a fair solution.

 

Once we receive and inspect your return, we'll email you to confirm it has arrived and let you know whether your refund has been approved or declined. Approved refunds are processed to your original payment method within 5–10 business days.

Order Process

01.

Orders are processed in 1-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 1-3 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at support@vankor.com.au. We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.