1. The Promoter
This competition is run by VANKOR. Questions can be sent to support@vankor.com.au.
2. What it is
"Win Your Order Back" is a monthly video competition. Each month, one entrant is chosen by us on merit and receives a cash prize (described in our marketing as getting your order back). It is a game of skill. Chance plays no part in choosing the winner.
3. Competition period
The competition runs on a rolling monthly basis and is ongoing until we announce that it has ended. Each monthly round runs from 12:01am on the 1st day of the calendar month to 11:59pm on the last day of that month, Australian Eastern Standard Time (AEST). Your video must be publicly posted within a monthly round to be entered in that month's judging. A post made after a round closes rolls into the next month's round.
We may pause, change, or end the competition at any time. If we do, we'll post a notice on this page.
4. Who can enter
Entry is open to Australian residents aged 18 or over who have purchased a VANKOR product. Our employees and their immediate families can't enter.
5. How to enter
To enter a monthly round, during that month you must:
- Post a video of at least 10 seconds featuring your genuine VANKOR order.
- Say what you like about it and show how it works.
- Post it publicly on Facebook or Instagram (your account must be public so we can see the entry).
- Tag @vankor.au (Instagram) or /vankor (Facebook) and use #VANKOR in the post.
There is no fee to enter. One entry per person per monthly round. Your video must be your own original content and must not include anyone who hasn't agreed to appear.
6. How the winner is chosen
Each month we judge the eligible entries and select one winner based on how genuine, clear, and useful the video is at showing the product in real use. Our judges' decision is final and we won't enter into correspondence about it, except where the law says otherwise.
If, in a given month, we decide no entry meets a usable standard, we may choose not to award a prize that month and carry the round over to the next month at our discretion.
7. The prize
The winner receives a cash payment equal to the total paid for their qualifying VANKOR order, up to a maximum of $200 AUD, including GST and excluding postage. If the order was under $200, the winner receives that lower amount; the $200 cap applies to larger orders.
The prize is paid to the winner's original payment method within 10 business days of the winner confirming their details and meeting the condition in clause 8. The prize is not transferable and can't be swapped for products, credit, or anything else. Only one prize is awarded per monthly round.
8. Claiming the prize — you must send us the original video
The prize is conditional. To claim it, the winner must send us the original, unedited high-quality video file and agree to us using it (see clause 9). We'll request this when we notify you. If the winner does not send the original file and agree to its use within 7 days of us contacting them, they forfeit the prize. We may then select another eligible entrant from that month as the winner, or carry the prize over, at our discretion.
9. Use of your video
By entering, you give VANKOR a perpetual, worldwide, royalty-free licence to use, edit, and publish your video and your social handle across our marketing, website, and social channels. You confirm the content is yours to share and that anyone appearing in it has agreed to this use. You won't be paid for this use beyond the prize itself (if you win).
10. Notifying and announcing the winner
We'll contact the winner by direct message or comment on the entry post, or by email if we have one, within 5 business days after the monthly round closes. We'll announce the winner's first name, initial, and social handle on our Facebook and Instagram, and/or this website, within 7 days of judging.
If we can't reach the winner within 14 days of first trying, they forfeit the prize and we may select another eligible entrant.
11. Your rights under Australian Consumer Law
Nothing in these terms excludes, restricts, or changes any right or remedy you have under the Australian Consumer Law or any other law that can't be excluded. To the extent the law allows, we're not responsible for lost, late, or misdirected entries, or for technical issues outside our reasonable control.
12. Privacy
We collect entrants' details only to run the competition — judging, contacting the winner, paying the prize, and publishing the winner's details as set out above. We handle this in line with our Privacy Policy at [privacy policy URL]. Entering doesn't sign you up to marketing unless you separately opt in.
13. Not associated with the platforms
This competition is not sponsored, endorsed, administered by, or associated with Meta Platforms, Inc., Instagram, or Facebook. Any questions about the competition go to VANKOR at support@vankor.com.au, not to the platforms.
